Implementation Support Specialist

Bentek is looking for a detail-oriented and organized Implementation Support Specialist to join our team! In this role, you'll work closely with our Implementation Consultants to ensure seamless execution of client implementation projects. You'll provide critical support in data management, client coordination, and documentation tasks, helping us deliver high-quality, accurate, and timely implementation services.

Company & Culture

Bentek® is a benefits technology company boasting a trusted cloud-based platform and outstanding service for Public Sector clients. Based in Palm Beach Gardens, FL we’re a company that’s big on heart, culture, community involvement, and excellence.

Come join our talented inclusive community. We offer an excellent compensation and benefits package plus an award-winning wellness program. Just to name a few of our awards: Top Places to Work, Sun Sentinel, Healthiest employers, and Best Places to Work, South Florida Business Journal. See what it's like to work at Bentek.

What You'll Do:

• Data Review & Validation: Review data files for accuracy, completeness, and compliance with client specifications, and resolve discrepancies in collaboration with the Implementation Consultant.
• Task Follow-Up: Track and manage outstanding items, ensuring timely resolution and clear communication with internal teams and clients.
• Client Meeting Coordination: Prepare and manage client meeting agendas, document action items, and ensure stakeholders are aligned on project objectives and timelines.
• Document Management: Maintain and update templated documents, ensuring consistency, accuracy, and alignment with client requirements and company standards.
• Audit & Eligibility Support: Assist in managing audit processes and resolving eligibility file discrepancies, working proactively to address issues and ensure compliance.

What You'll Bring:

• Education: Bachelor’s degree from an accredited university or equivalent professional experience.
• Experience:
  • 1-3 years in a support, administrative, or data management role, preferably in a client-facing or implementation environment.
  • Valid FL Driver’s license required
  • Prior experience using project management skills preferred
  • Knowledge and experience with employee benefits administration.
  • Knowledge of benefits enrollment, administration, and/or HRIS software.
• Skills:
  • Strong attention to detail and accuracy in data handling.
  • Excellent organizational and time management skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with project management tools.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • Ability to multi-task, manage and prioritize a variety of tasks.
  • Maintains grace under pressure and likes to be a team player.
  • Enjoys working with computers and technology.
  • Excellent verbal and written communication skills, strong relationship building skills
  • Self-motivated and proactive problem-solving

Work Environment:

This is a full-time on-site position with a hybrid schedule. You will report to the Manager of Implementation Success and collaborate with cross-functional teams. Occasional travel may be required for client meetings or on-site support.

Ready to join our team? Apply today!

BenTek is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, BenTek complies with applicable state and local laws governing non‑discrimination in employment in every jurisdiction in which it maintains facilities. BenTek also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.